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Knowledge Base
FAQ & Troubleshooting
FAQ & Troubleshooting
Audio & Browser
How do I fix my audio and video issues?
Payment
How does payment work?
How can I request a refund?
Why can't I purchase access?
Results & Grades
How can I see my session results for completed discussions?
How does grading work?
Does the chat count toward participation?
Can a participant redo a Breakout Learning experience?
Student Group Navigation
How do I change a Participant's group?
How do I change groups?
Why is my group locked?
What if my group can't find a time to meet, or my group members don't show up for our session? What should I do next?
Session Joining
How will students know when to end their discussions?
Can I use my phone or tablet to do the Live Discussion?
What if I accidentally close my browser/leave the session?
If my group leader dropped off, how can we advance to the next slide?
Assignment Scheduling
Is the experience deadline based on my time zone, or the time zone in which each student is located?
Can I run the student session during class time?
When should I set the assignment deadline for my students?
How do I reschedule my Breakout session?
Account Creation
How do I access my account?
Why don’t I see any assignments?
Pre-work Access
Do Participants need to complete the pre-work before the discussion?
General Inquiries
How is my data used?
Overview
What is Breakout Learning?
What Are Breakout's Best Practices?
