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How do I fix my audio and video issues?

If you're having trouble with your microphone, camera, or audio during a Breakout Learning session, try the following troubleshooting steps.

1. Update your browser

Make sure you're using the latest version of your web browser.

For the best experience, we recommend using the latest version of Google Chrome.

To check for updates:

  • Open your browser's Settings or Help menu.
  • Select About Google Chrome (or your browser's equivalent).
  • Install any available updates and restart your browser.

2. Check your browser permissions

Breakout Learning requires permission to access your camera and microphone.

  • While on the Breakout Learning site, click the site permissions icon next to the address bar.
  • Verify that Camera and Microphone access are set to Allow.
  • If needed, open your browser's Settings > Privacy & Security > Site Settings and update the permissions for Breakout Learning.
Breakout Learning instructional animation

3. Verify your device settings

Before joining your session:

  • Confirm your microphone and camera are connected and powered on.
  • Make sure they are not being used by another application (such as Zoom, Microsoft Teams, or Google Meet).
  • Select the correct microphone, camera, and speakers in your computer's audio and video settings.

4. Clear your browser cache and cookies

Stored browser data can sometimes prevent websites from loading correctly.

  • Open your browser's Settings.
  • Select Clear browsing data.
  • Clear Cookies and other site data and Cached images and files.
  • Restart your browser and try again.

5. Restart your browser or computer

If the issue persists:

  • Close all browser windows and reopen your browser.
  • If necessary, restart your computer before launching your Breakout Learning session again.

6. Still having trouble?

If you've completed the steps above and your audio or video still isn't working:

  • Try joining from another supported browser or device.
  • Contact your Instructor if you're unable to participate in your scheduled session.
  • Contact Breakout Learning Support at support@breakoutlearning.com for additional assistance.